America's Best Customer Service 2024

How we shop has changed drastically in recent years. Here's a telling statistic: online grocery delivery services are now valued at over $286 billion with projections of continued growth. But companies still need to offer excellent customer service, even if that looks a little different than it used to.

It's not surprising that we place a high value on receiving good service. Having consistent, friendly, helpful experiences with an establishment makes it easy to become a loyal customer. We remember and appreciate when someone goes out of their way to help us.

To help our readers make informed choices, Newsweek and the global market research and consumer data firm Statista are proud to announce our sixth edition of America's Best Customer Service 2024. This award recognizes 724 brands in 166 categories that go above and beyond to make their customers feel special.

We hope this ranking is useful for you and your family, and we wish you satisfying and successful shopping.

Nancy Cooper Signature 5

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America’s Best Customer Service 2024 – Online Services and Digital Products

Parent Category

Category

Rank

Brand

Score

Online Services and Digital ProductsBook & Photo Printing Services1Snapfish91.56Online Services and Digital ProductsBook & Photo Printing Services2KDP Print91.47Online Services and Digital ProductsBook & Photo Printing Services3Shutterfly90.43Online Services and Digital ProductsBusiness Printing Services1Vistaprint89.04Online Services and Digital ProductsBusiness Printing Services2Overnight Prints87.79Online Services and Digital ProductsBusiness Printing Services3PrintingForLess87.4Online Services and Digital ProductsBusiness Printing Services4GotPrint86.82Online Services and Digital ProductsBusiness Printing Services5UPrinting84.93Online Services and Digital ProductsCloud Storage and Cloud Computing Services1iCloud86.03Online Services and Digital ProductsCloud Storage and Cloud Computing Services2Google Drive85.67Online Services and Digital ProductsCloud Storage and Cloud Computing Services3OneDrive79.52Online Services and Digital ProductsEmail Services1iCloud89.33Online Services and Digital ProductsEmail Services2Proton89.25Online Services and Digital ProductsEmail Services3Gmail87.3Online Services and Digital ProductsEmployment Search Engines1Indeed84.56Online Services and Digital ProductsEmployment Search Engines2LinkedIn84.02Online Services and Digital ProductsEmployment Search Engines3Glassdoor80.78Online Services and Digital ProductsInternet Service Providers1T-Mobile83.82Online Services and Digital ProductsInternet Service Providers2AT&T 79.83Online Services and Digital ProductsInternet Service Providers3Verizon78.08Online Services and Digital ProductsInternet Service Providers4Spectrum76.93Online Services and Digital ProductsInternet Service Providers5Frontier76.35Online Services and Digital ProductsLanguage E-Learning Platform1Transparent Language93.66Online Services and Digital ProductsLanguage E-Learning Platform2e-LanguageSchool90.67Online Services and Digital ProductsLanguage E-Learning Platform3Mango Languages89.17Online Services and Digital ProductsLanguage E-Learning Platform4Language Pod 10188.37Online Services and Digital ProductsLanguage E-Learning Platform5Duolingo85.85Online Services and Digital ProductsMobile Carriers and Telecommunications1Metro by T-Mobile85.63Online Services and Digital ProductsMobile Carriers and Telecommunications2Consumer Cellular83.71Online Services and Digital ProductsMobile Carriers and Telecommunications3T-Mobile82.06Online Services and Digital ProductsMobile Carriers and Telecommunications4Spectrum80.86Online Services and Digital ProductsMobile Carriers and Telecommunications5Cricket Wireless79.87Online Services and Digital ProductsMusic Streaming Services1Apple Music87.24Online Services and Digital ProductsMusic Streaming Services2Spotify87.17Online Services and Digital ProductsMusic Streaming Services3SiriusXM87.05Online Services and Digital ProductsMusic Streaming Services4Tidal86.66Online Services and Digital ProductsMusic Streaming Services5iHeartRadio82.73Online Services and Digital ProductsOnline Dating Sites & Apps1Zoosk84.78Online Services and Digital ProductsOnline Dating Sites & Apps2InterracialMatch81.31Online Services and Digital ProductsOnline Dating Sites & Apps3BlackPeopleMeet81.1Online Services and Digital ProductsOnline Dating Sites & Apps4okCupid76.78Online Services and Digital ProductsOnline Dating Sites & Apps5SpeedDate76.3Online Services and Digital ProductsPrice-Comparison Websites1Google Shopping86.13Online Services and Digital ProductsPrice-Comparison Websites2Shopzilla85.89Online Services and Digital ProductsPrice-Comparison Websites3Honey85.59Online Services and Digital ProductsStreaming Services (TV, Video & Movies)1Vimeo89.49Online Services and Digital ProductsStreaming Services (TV, Video & Movies)2Disney+89.26Online Services and Digital ProductsStreaming Services (TV, Video & Movies)3Amazon Prime86.83Online Services and Digital ProductsStreaming Services (TV, Video & Movies)4Hulu86.18Online Services and Digital ProductsStreaming Services (TV, Video & Movies)5Netflix83.68

LICENSING

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Methodology America's Best Customer Service 2024

The America's Best Customer Service 2024 rankings were identified from the results of an independent survey of more than 30,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers evaluated several brands: in total over 200,000 evaluations were collected. The awarded brands each received on average 100 evaluations from customers.

The survey was conducted on retailers and service providers from 166 categories, providing results for a broad spectrum of customer experiences in traditional retail, online and service segments. For each category, the most relevant brands were included in the scope of the survey according to reputation, turnover or market share.

In the brick-and-mortar categories, only retailers and service providers present in at least two census regions have been included in the list. In the online categories, only retailers and service providers present mainly online have been included in the list. For retailers and service providers with an online presence and store networks, only the core business was considered. In total, the survey took an average of 9-12 minutes to complete, and the field period ran from June to July 2023.

The final assessment and rankings were based on the Likelihood of Recommendation (50% of the final score) and five weighted evaluation criteria (also 50% of the final score):

1. Quality of Communication: measures whether the contact (via e-mail, telephone or face-to-face) was friendly or polite.

2. Professional Competence: measures the quality of information received and whether questions were answered correctly and in sufficient detail.

3. Range of Services: measures the variety of solutions available to fulfill one's personal expectations.

4. Customer Focus: measures whether the customer feels acknowledged and important.

5. Accessibility: measures the availability of customer service in a shop or on a helpline.

The top 3-5 brands based on category size receiving the highest scores in each category were awarded as America's Best Customer Service 2024.

DISCLAIMER

The rankings are comprised exclusively of brands that are eligible regarding the scope described in this document. A mention in the ranking is a positive recognition based on survey recommendations and publicly available data sources at the time. The ranking is the result of an elaborate process which, due to the interval of data collection and analysis, reflects the last three calendar years. Furthermore, events following June 30, 2023, and/or pertaining to individual persons affiliated/associated with the brands were not included in the metrics. As such, the results of this ranking should not be used as the sole source of information for future deliberations. The information provided in this ranking should be considered in conjunction with other available information about the brands. The quality of brands that are not included in the rankings is not disputed.

ABOUT STATISTA R

Statista R is a world leader in the creation of company, brand, and product rankings, based on comprehensive market research and data analysis. With a team of over 100 expert analysts and partnerships with more than 50 media publications across all continents, Statista R creates transparency for consumers and helps companies build trust and recognition across a plethora of industries and product categories.

Please visit r.statista.com for further information about Statista R and our rankings.

Download the full methodology here.