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Technology & Computing

07.09.25

22:46

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AI Helps City Officials Find Data-Driven Soltions to Improve Communities

Officials from two the country’s top cities joined Newsweek’s Chuck Martin to talk about how AI is being used to in the public sector to help communities. Suma Nallapati, the chief innovation officer from the city and country of Denver, Colorado, said there are many challenges in the public sector. Amid budget constraints and federal policy changes, she said state and local governments can use AI as a tool “to supplement what’s going on and still maintain resident level satisfaction with how they engage with the city.” One way Denver has implemented AI is through the new chatbot Sunny, which helps residents get the resources and answers they need. Sunny fields about 30 percent of calls to the city, including those from homeless residents who want a humane way to ask for help. Charlitta Hatch, the chief data and analytics officer for the city of Charlotte, North Carolina, said smart cities are "a way to really improve how residents feel about the government” by providing data-driven solutions to challenges the community faces. She said city leaders who want to attract top-tier talent should invest in solutions that will make people want to move to their city. "Your investment in your city is actually an investment in your employees," she said.

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