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Technology & Computing

07.09.25

30:07

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Panelists Discuss AI Governance in Public and Financial Sectors

During the final panel of the AI Impact Summit, Benjamin Maxim, the chief innovation officer at Michigan State University Credit Union, and Rob Teel, the CTO of the State of Oklahoma, discussed how the public and private sectors work together for responsible AI usage. For Tell, working with various agencies and external partners presents a regulatory challenge for data collection and application. He said IT works with agency heads to help them find the “quickest win” using AI tools. In the public sector, he said the goal isn’t always profit, but the safety and happiness of constituents. One example he shared was using AI to train GoPro's on maintenance trucks that are used to monitor accidents and broken signs to also detect potholes on the roads. Maxim noted that the financial industry is already highly regulated with various data privacy laws in place. He said the company introduced an AI chatbot for customer service about six years ago. The large language models, he said, provide quicker access to more data and information, compared to a human agent. The company worked with an external partner to help the agent interact with customers in a better, more conversational way.

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