Online Retailers: Home Goods

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By Newsweek

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In the course of a day there are any number of interactions that can darken your mood. One thing that brightens it? Dealing with a company that treats you respectfully, one that prioritizes your needs and knows how much you value your time. They expect to accommodate you—not the other way around.

Some companies are particularly good at nurturing their relationships with customers. And even as more and more retail jobs become automated, treating consumers well is still a key factor in business success. For the second year in a row, Newsweek partnered with Statista Inc., the respected global data-research firm, to uncover and highlight the Best Customer Service Companies 2020. Our ranking recognizes 480 companies in 160 retail categories. These companies work for you.

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AMERICA'S BEST CUSTOMER SERVICE 2020 - TOP 10 OVERALL

RankBrandWebsite1Disney Cruise Linedisneycruise.disney.go.com2Neiman Marcuswww.neimanmarcus.com3The Ritz-Carltonwww.ritzcarlton.com4Edward Joneswww.edwardjones.com5Chick-fil-Awww.chick-fil-a.com6L.L.Beanwww.llbean.com7National Storage Affiliateswww.nationalstorageaffiliates.com8Embassy Suitesembassysuites3.hilton.com9Publixwww.publix.com10Beau Coupwww.beau-coup.com

For more information regarding the survey's methodology, click here.

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Below are the final rankings, listing the top 3 brands in 160 different consumer categories.

Online Retailers: Home Goods

Booksellers (Online)

RankBrandScoreCompany Website1Amazon8.66www.amazon.com2Powells8.21www.powells.com3ThriftBooks8.10www.thriftbooks.com

Consumer Electronics (Online)

RankBrandScoreCompany Website1Apple8.65www.apple.com2HP8.55www8.hp.com3Samsung8.34www.samsung.com

Flower Retailer (Online)

RankBrandScoreCompany Website1ProFlowers8.17www.proflowers.com2Send Flowers8.06www.sendflowers.com3Florists7.98www.florists.com

Home Furnishings (Online)

RankBrandScoreCompany Website1Magnolia7.88shop.magnolia.com2The Company Store7.61www.thecompanystore.com3Caitlin Wilson7.54caitlinwilson.com

Lighting (Online)

RankBrandScoreCompany Website1Lumens7.96www.lumens.com2Lamps USA7.77www.lampsusa.com3Shades of Light7.76www.shadesoflight.com

Office Supplies (Online)

RankBrandScoreCompany Website1Quill7.98www.quill.com2OfficeSupply.com7.91www.officesupply.com3Concord Supplies7.51www.concordsupplies.com

Online Home Stores

RankBrandScoreCompany Website1Wayfair8.33www.wayfair.com2Fingerhut8.14fingerhut.com3Hayneedle8.11www.hayneedle.com

Second-Hand Products (Online)

RankBrandScoreCompany Website1eBay8.13www.ebay.com2Poshmark8.05poshmark.com3Gazelle7.96www.gazelle.com

Other Winners

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For more information regarding the survey's methodology, click here.

Click here for information on trademark licensing.

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In The Magazine Newsweek magazine cover September 19
2025 Issue

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