A sign in front of the Centers for Medicare & Medicaid Services building on March 19, 2025 in Woodlawn, Maryland. (Photo by Kayla Bartkowski/Getty Images)

...

Alexis Kayser

By Alexis Kayser

Healthcare Editor

0

Share

Newsweek is a Trust Project member

See more of our trusted coverage when you search.Prefer Newsweek on Googleto see more of our trusted coverage when you search.


This is a preview of the April 16 edition of Access Health—Tap here to get this newsletter delivered straight to your inbox on Thursday mornings.


Good morning. This week reminded me of a certain movie trope. You know when the cast list for the school play is posted on the bulletin board, and everyone crowds around to read it? There’s always a shakeup: the slated star ends up in the ensemble, or the freshman takes the lead. The theater kids peel off slightly baffled, but assuring one another that they’ll put on a good show.

Read More on Health Care

That was the general mood this week when CMS dropped the list of over 150 ACCESS participants—some chatter about questionable casting decisions, a consensus that the show must go on.

What stood out most, beyond the sheer number of participants, was how uneven the resumes looked. Some organizations have spent years operating inside Medicare Advantage, ACOs or other CMS models, with compliance teams, clinical workflows and data infrastructure built for exactly this kind of experiment.

Others are coming in from the adjacent edges of health care, bringing experience in consumer tech, remote monitoring or analytics—but far less familiarity with Medicare’s rules of engagement. It is an unusually mixed cast for a federal model that, historically, has favored incumbents who already know how to navigate the system.

That diversity is intentional. CMMI set lower barriers to entry here than they have for past outcomes-based models, and the potential payoff is attractive enough to encourage application from companies looking to crack the health care market.

But it also introduces tension. The ACCESS model is asking participants to deliver measurable clinical outcomes for patients with chronic conditions, under tighter margins, while coordinating with a provider ecosystem that is facing financial and technological pressures of its own.

It’s a difficult but familiar challenge for those organizations that are already steeped in value-based care. For newer entrants, some industry leaders fear a learning curve.

Yesterday, I spoke with Dr. Ashul Govil—medical director of Story Health by Innovaccer, and one of the companies greenlit for ACCESS—about his initial reactions to the list.

“What surprises a lot of us is just the sheer number of companies,” Govil said. “I mean, it's great to see that kind of interest. At the same time, I think we’ve just got to be careful. These are real patients, real lives and real clinical outcomes we're talking about. And not everyone's equipped to actually positively influence the outcomes for these patients.”

“My hope is that everyone does their piece, but also knows where their limits are.”

I also posed the question to several health care leaders who were in Chicago for the Becker’s conference this week. They tended to fall into three camps:

  1. Those who believe the mix of experience will accelerate innovation;
  2. Those who believe it will expose fault lines between companies who understand Medicare as a system, and companies that are approaching it more like a market;
  3. And those who are leery of any initiative that promises to “transform care delivery,” bringing receipts from the early ACO and shared savings models.

Regardless of where industry stakeholders fall on that spectrum, they do tend to agree that something needs to change. Patrick Sheehan, VP of value-based care at Withings—another ACCESS participant—suggested that some skeptics are missing the forest for the trees.

“I think many people are thinking about the outcomes-based payment model, but that's really an enabler,” Sheehan told me. “I think that's table stakes. I think the core piece of ACCESS is patient choice.”

“Core to that patient choice is the understanding that the average Medicare beneficiary is also a consumer, and consumer demand for wearables, for connected devices, is something that Medicare beneficiaries are seeking out,” he continued. “ACCESS is a great opportunity to provide that level of technology in a way that's responsible. It's being done with health systems, with ACOs. It's affordable, it's free to Medicare beneficiaries and it's deflationary in nature for the Medicare program."

Participants I spoke with also emphasized that ACCESS will hinge on provider cooperation just as much as, if not more than, consumer participation. Some say they already have the infrastructure in place to integrate seamlessly with health systems. Others have spent the past several months building and refining it.

It’s important for the handoffs to work, because the whole thing hinges on traditional care modalities buying in. If health systems question whether tech companies are truly there to collaborate or—as some providers have evinced—to gain a foothold in the Medicare market, they may hold back.

Govil told me his phone has been ringing nonstop with providers that are eager to partner. But he’s unsure how many will actually commit to ACCESS.

If health systems "choose to sit on the sidelines," Govil said, “it's really going to be a bunch of commercials on TV trying to recruit patients to participate in some digital health company's product.”

And if that’s the outcome, it’s going to be a long 10 years.

What are your thoughts? Let me know at a.kayser@newsweek.com.


In Other News

Major health care headlines from the week


Pulse Check

Executive perspectives on key industry issues

Ketul Patel is the president and CEO of Wellstar Health System, based in Marietta, Georgia.The system includes 11 hospitals, 11 cancer centers and more than 320 medical offices.

...

This week, I connected with Ketul Patel, president and CEO of Wellstar Health System, while he was visiting Chicago.

The former Virginia Mason Franciscan Health CEO started at Wellstar in October. Six months into his tenure, we had a lot to discuss—including his goals to establish a lean corporate structure, a renewed focus on quality and a close-to-home expansion strategy that does right by rural patients.

Find a portion of our interview below.

Editor’s Note: Responses have been lightly edited for length and clarity.

Oftentimes, when a leadership transition occurs, staff see it as an opportunity to bring up some of the things that they've been dissatisfied with. What would Wellstar’s workforce like to see change during your tenure?

The biggest thing that I've heard from our staff is commitment to quality—people are saying it becomes even more important when you see [the effects] for yourself. We have to be committed to quality. We are committed to quality. We are a clinical destination, and people from all over the Southeast are coming here for care.

But staff said that over time, as we’ve grown as a health system, they’ve seen [an impact on] the speed to get things done. I've made a commitment to our staff and our leaders, particularly closest to bedside, that we want to have decision making done closest to the patient. Over time, we're going to evolve our operating structure and delivery model to make sure that those types of decisions are made with the people closest to the work, closest to the bedside, closest to the patient.

What does agility look like at a system of Wellstar’s scale? How do you plan to maintain consistency while allowing decisions to be made at different levels of the organization?

First and foremost, you have to listen [as a leader]. That's really important, because listening allows you to understand what the issues are.

I believe we have to be a lean organization, because when you have “democratized” an organization, speed and agility are just not there. You need to have a lean corporate and operative structure so that the resources are closest to where the work is being done, and more importantly, closest to the bedside.

Part of that is allowing people closest to the work, closer to the bedside, to be able to make changes and eliminate waste, reduce steps in their own workflows. That's a big part of what we will do in the future.

Expanding across Georgia and the Southeast region is also a priority for Wellstar. What do you consider the best growth pathway at this time, in this market: building, acquiring, partnering?

I'm still new here, so we're still assessing where we're going to go and where we're going to be over time. We know there's a lot of interest throughout the state and outside the state, with [other entities] actually coming to Wellstar.

But to me, a partner is always going to be aligned with our values of quality. We have very clear expectations that if you're part of Wellstar, you have to be in the top decile for quality. Every team member needs to be a chief safety officer. Every team member needs to be a chief experience officer.

Right now, we're in the process of building and opening two new hospital sites: one in Columbia County, another in Ackworth. Columbia County will open in August.

Also, our digital strategy is going to allow us to be a lot more expansive. That would not limit us to geography, so we can do a lot more. We're looking to see how much we can truly scale to allow patient care to be closer to home, and then referring [acute care] to one of our destination facilities, whether in Augusta or Marietta, Georgia.

Last, we are going to take a look at the outer landscape of our health system to see if there are hospitals, physician groups or outpatient centers that we want to acquire. That decision may be related to the things I talked about earlier: quality, safety, patient experience, alignment with our culture and whether they are a fit geographically.

Last year, more than 43 percent of mergers and acquisitions involved a financially distressed party.

*Laughs* Yeah, that sounds about right.

I mean, it’s a gloomier metric than cultural fit or quality commitment—but how does the seller’s financial situation factor into your acquisition decisions?

Quality and safety culture is our outcome. We're not going to accept anything or express interest in an organization that [doesn’t prioritize those things], because at the end of the day, we're here to take care of patients, and we've got to do it in a way that we're proud of.

I think when you look at financial distress, there's a variety of different hospitals around the country that don't make that choice until it’s too late. It usually comes down to deep financial challenges. We want to make sure that we are going to provide value to the region, and we're going to be deep, good community partners for that region.

So there's an opportunity for us to raise the operating performance of the organization. The reality is that we have scale that allows us to be able to do that. But we're not an open door for everyone.


C-Suite Shuffles

Where health care leaders are coming and going


Before you go, check out Newsweek's profile of Prof. Yitshak Kreiss, director general and CEO of Sheba Medical Center in Ramat Gan, Israel: one of the highest-ranking hospitals in the world.

Kreiss is also a member of Newsweek’s CEO Circle—click here for more information.


This is a preview of the April 16 edition of Access Health—Tap here to get this newsletter delivered straight to your inbox on Thursday mornings.

View 0 Comments

Request Reprint & Licensing

Submit Correction

View Editorial & AI Guidelines